Our client who, operates within a fast moving industry and a world leader in its field, wish to compliment its already successful team with the appointment of a skilled Retention Manager. This individual will be a committed and dedicated person who will join the team and will maintain retention of customers. The position will include retention/conversion strategy and schemes, automated tool usage and analysis.
This position offers excellent salary, generous bonus scheme, pension, car allowance, benefits & relocation package if required. This is an exciting opportunity to join an organisation experiencing phenomenal growth, both at home & internationally.
Key Responsibilities
Create an online retention strategy with innovating offers and analyzing customers behaviour
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Actively manage all internal conversion between the brand’s various interfaces, including creating and running campaigns and analysing the results
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Drive automation of Conversion processes and operations
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Liaise and co-ordinate with other divisions in the company in respect of long-term Marketing campaigns and other projects
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Knowledge of competitor loyalty programmes
Skills & Knowledge
Experience in online business, or similar role at a major online company
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Excellent project management skills and the ability to balance multiple priorities and meet deadlines
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Detail oriented, with good written and verbal communication skills
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Ability to focus on the selling points of each campaign (“Understanding the Business”) and drive projects to a successful conclusion
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Excellent knowledge of Excel
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Strong team player
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Flexibility & adaptability desirable
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